Q: What is VelOzity Australia?
A: VelOzity Australia is a crowd-sourced near-mile fulfillment provider that revolutionizes product delivery in Australia. We focus on sustainability, rapid scalability, and cutting-edge technology to ensure retailers can deliver products quickly, efficiently, and with minimal environmental impact
.Q: What services does VelOzity offer?
A: VelOzity offers a range of services including:Crowdsourced StorageLast Mile DeliveryInventory Management TrackingOn-Demand WarehousingCustomized Delivery Solutions
Q: What areas do VelOzity's services cover?
A: Our services cover Sydney Metro, Melbourne Metro, and Brisbane Metro areas. We have in-network coverage for same-day and next-day deliveries and out-of-network services via shipper partners like Australia Post and FedEx.
Storage Services
Q: What are the costs associated with storage?
A: Our pricing structure for storage includes:Inbound pallet handling: AUD 4.99 per pallet (one-time fee)Pick face shelving: No chargeStandard pallet storage (first 30 days): No chargeStandard pallet storage (beyond 30 days): AUD 0.99 per unit/week
Q: What is included in the inventory management tracking?
A: Our inventory management software provides real-time visibility and logistics management to ensure efficient and accurate inventory tracking.
Delivery Services
Q: What is the cost of last-mile delivery within the network?
A: The rates for in-network deliveries are:Same day delivery (orders received before 2 PM): AUD 14.99 per order (maximum 2 units per order)Next day delivery (orders received after 2 PM): AUD 14.99 per order (maximum 2 units per order)
Q: How does out-of-network delivery work?
A: For out-of-network deliveries, we deliver the product to a shipper of your choice (e.g., Australia Post, FedEx) at a rate of AUD 4.99 plus the shipper fee per order.
Q: What are the delivery timeframes?
A: For in-network coverage, we aim for:90% of orders received before 2 PM delivered the same day100% of orders received after 2 PM delivered the next dayAdditional Services
Q: Are there additional charges for services like cross-docking and second last-mile delivery?
A: Yes, additional charges apply for cross-docking and second last-mile delivery services. Specific rates can be provided upon request.
Q: What IT integration services does VelOzity provide?
A: We offer IT integration for orders, delivery, and tracking at no additional charge, ensuring seamless communication and operations.Terms and Conditions
Q: What is the contract duration with VelOzity?
A: The standard contract duration is 12 months, which includes a 4-week pilot period where services are provided for free.
Q: What is the payment term?
A: Payment is due immediately upon receipt of the invoice. Invoices are issued every Friday or the last business day of the week for all completed deliveries and storage charges.
Q: What is VelOzity’ s cancellation policy?
A: A 60-day notice is required for cancellation. The retailer bears the charges for consolidating inventory from VelOzity locations.Customer Support
Q: How does VelOzity ensure order accuracy?
A: We aim for 99% order accuracy. If the wrong product is delivered, we will replace it at no extra cost.
Q: What kind of customer support does VelOzity offer?
A: We respond to inquiries within 24 hours and provide real-time support during business hours.
Q: How does VelOzity protect retailer data?
A: We protect retailer data with encryption, security audits, and confidentiality agreements to ensure data security and privacy.